Free Next Day Delivery in Dubai on Orders Above AED 200

Privacy Policy


We take the privacy of our customers seriously and we will only collect and use your personal information as outlined below. Our Privacy Statement fully complies with the Privacy Act 1988 and represents the industry's best practice.

COLLECTION OF PERSONAL INFORMATION

Hizero Online Sales does not sell, share or trade your personal information collected online with third parties. Personal information collected online will be strictly for internal use only to help improve the user experience of our website, products, and services.
When you create a Hizero Online Sales account the personal information we collect may include your:

  • Name
  • Delivery/Billing Address
  • Email Address
  • Telephone Number
  • Mobile Number
  • Date of Birth
  • Gender

The personal information we collect from you will be used in some or all of the following ways:
  • To deliver the products you have purchased
  • To update you on the delivery of the product and for customer support purposes
  • To provide you with relevant product information

You can unsubscribe from marketing information at any time by using the unsubscribe function within the electronic marketing material.

UPDATING YOUR PERSONAL INFORMATION

You can update your personal information at any time by accessing your account on the Hizero Online Sales website.

SECURITY OF YOUR PERSONAL INFORMATION

Hizero Online Sales ensures that all information collected will be safely and securely stored.
We protect your personal information by:

  • Restricting access to personal information
  • Maintaining technology products to prevent unauthorized computer access - Securely destroying your personal information when it’s no longer needed for our record retention purposes

Hizero Online Sales uses 128 bit SSL (secure sockets layer) encryption technology when processing your financial details. 128-bit SSL encryption is approximated to take at least one trillion years to break and is the industry standard.

DISCLOSURE OF PERSONAL INFORMATION

We will not share your information with any other organisations other than related companies and those third parties directly related to the delivery of the products you have purchased from Hizero Online Sales website.
In exceptional circumstances, Hizero Online Sales may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes.
Hizero Online Sales is committed to complying with the Privacy Act and the National Privacy principles.

COLLECTION OF COMPUTER DATA

When you visit Hizero Online Sales our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:

  • Your computer’s IP address
  • Cookies that may uniquely identify your browser or your Hizero Online Sales account
  • Webpage you were visiting before you came to our site
  • The pages within Hizero Online Sales you visit
  • The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.

This information is collected for analysis and evaluation in order to help us improve our site and the services and products we provide. This data will not be used in association with any other personal information.


ORDERS

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

COMMUNICATIONS

Hizero ONLINE SALES uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at hizero@tafani.ae
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

THIRD PARTIES

Hizero ONLINE SALES may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Hizero ONLINE SALES does not share any information with third parties for any unknown or unrelated uses.

LEGAL

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

COOKIES

Hizero Online Sales uses various technologies to collect and store information when you visit Hizero.ae and this may include sending one or more cookies or anonymous identifiers to your device. We use cookies and anonymous identifiers to improve your experience on the site and ensure the site is optimized for your device. We also use cookies and anonymous identifiers when you interact with services we offer to our partners, such as advertising services.
You can set your browser to block all cookies, including cookies associated with our services, or to indicate when a cookie is being set by us. However, it’s important to remember that many of our services may not function properly if your cookies are disabled. For example, we may not remember your language preferences.

CHANGES TO THE PRIVACY POLICY

Hizero Online Sales reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site.

COMPLAINTS ABOUT BREACHES OF PRIVACY

If you are not satisfied with the way in which we handle your enquiry or complaint, please alert us immediately by emailing hizero@tafani.ae.

Delivery

SHIPPING POLICY

Hizero UAE will endeavour to ship all orders within 1 business days. Once your order has been processed and shipped an email will be sent with tracking details.

REFUND & RETURNS POLICY

If for any reason you are not completely satisfied with your purchase you must notify us in writing within 14 days for us to review & respond. Please email hizero@tafani.ae within 14 days so that we can resolve any problems. Please give us the opportunity to rectify any issues you may be experiencing in the first instance (often it's a simple fix).
This refund/return policy does not apply to goods that have not been used in accordance with the instructions supplied with your appliance. A restocking fee of 15% of the invoice value applies to all products returned that are not faulty and returned for “change of mind” within the 14 day period. All products must be returned in their original condition with all original accessories, all freight & insurance costs are to be paid by the buyer (note all Hizero appliances are sold with a 2yr back to base repair warranty, see the warranty terms enclosed with your appliance).
We recommend that you return the product via registered post or courier, Hizero UAE will not arrange transportation for change of mind. You assume any risk of loss, theft, or damage during transit & therefore advise you to take out insurance with your chosen carrier. You must return all original packing and accessories with the appliance. The appliance must be fully cleaned and all water removed or a cleaning fee of $60 will be deducted from the refund amount. Missing or broken accessories will also be deducted from the refund amount. In the case where the goods are faulty as determined by a Hizero technician, they will be replaced or refunded within the first 30days (no fees apply).
If you request a refund for a “change of mind” before goods are dispatched you will be refunded the purchase price less the merchant fees related to the payment method you originally used. Contact hizero@tafani.ae for full details and costs.
We must provide a Return Authority (RA) number before any goods can be returned. Products cannot be returned without an RA number which can only be supplied by customer support.